What is VoIP?
Voice over Internet Protocol (VoIP) is the ability to carry normal telephony-style voice data over the Internet with the same functionality, reliability, and voice quality as Plain Old Telephone Service (POTS).

Downloading Netphone2phone software
Once you have signed up, you can download the free Netphone2phone software. You will be asked to login in using the information you used to sign up for the service. This software only works on Windows PCs and will not work on Macintosh computers.

Software system requirements/Recommended hardware and Internet Connection
This software only works on Windows PCs and will not work on Macintosh computers. We recommend that you connect to the Internet with at least a 28.8 kbps connection speed -- the higher bandwidth, the better the sound quality on your calls. Recommended equipment -- a good headset or a microphone and speakers, and the latest version of your sound card driver.

Why is Netphone2phone different from other voice-over-the-Internet offerings?
Not only does Netphone2phone provide high quality, free TalkByPC voice communication with any other subscriber, anywhere in the world, anytime of the day or night, you can also make calls to nonsubscribers, because the Netphone2phone network connects with the traditional Public Switch Telephone Network (PSTN). Netphone2phone's advanced technologies ensure quality audio over either dial-up or broadband Internet connections. In addition to all of these Netphone2phone advantages, Netphone2phone's low flat rates will save you money over other services.

Can anyone get Netphone2phone?
Yes. Netphone2phone is available to anyone with an Internet connection (dial-up or broadband), anywhere in the world. You can use our Softphone through your computer or you can use our USB Phone that plugs into your USB connection.

Netphone2phone Online Account Center
Login to the Netphone2phone Online Account Center to manage your account. You can view your billing and call history, change your profile, etc.

What kinds of payment types does Netphone2phone accept?
Netphone2phone accepts Visa, American Express, MasterCard, and Discover.

How to update credit card information?
Login to the Netphone2phone Online Account Center to update your personal profile, including your credit card information.

What is the billing procedure?
All calling plans have a monthly service charge (except our Free TalkByPC (PC to PC plan). The monthly fee is deducted from your credit card directly*. The deduction occurs once a month on the date that your calling plan cycle renews. The date is determined by your registration date. At the time of registration a $15.00 deposit for calls is required. This deposit is used to pay for calls made. When the balance of your deposit drops below $10.00 another $5.00 is added to your account by charging your credit card. If you cancel the service for any reason, the balance in your account will be refunded.

Is my credit card secure?
The purchase area of our site is fully secure; by utilizing industry-standard Secure Sockets Layer (SSL) technology allow for the encryption of potentially sensitive information such as your name, address and credit card Information. Using our secure server your credit card details are encrypted before being sent over the internet.

Do I need to have my computer turned on to talk on the phone?
Yes. Your computer must be turned on and connected to the Internet when using the Netphone2Phone.

Can I use Netphone2phone with a NAT (Network Address Translator) or a firewall?
A NAT is often used between private networks (like those used at home or at work) and the Internet to map a private IP address to a public IP address. Routers and software gateways (such as Internet Connection Sharing in Windows) usually also function as NATs. Firewalls, on the other hand, filter access to protected networks.

Netphone2phone works with most NATs and firewalls without any additional setup. However, if your calls do not connect or you experience one-way voice, you likely have a NAT/firewall problem. In that case, you will need to ask your network administrator to open ports on the firewall or set up port mappings on the NAT.

What to do if the sound is choppy?
There are many factors that are involved in a VoIP call. The most important factors are a fast Internet connection and a good headset or speakers/mic. The performance of the call may also be affected by having many applications running on your PC which will use up much of your RAM memory. Try shutting down some applications during your call.

What to do if you hear echo on the call?
Believe it or not, most of the acoustic echo you may hear is because you have your sound too high. What happens is your microphone (or your headset mic) will pick up the sound coming through your speakers (or your headset speakers) and will cause an acoustic echo. If this is happening, the best thing to do is to simply turn your speaker volume down. You do not need to turn your microphone volume down.

Will I be charged for my incomplete call?
If you were connected for more than 5 seconds, then the call is regarded as successful and you will be charged for the actual call duration.

My call duration was less than one minute, but I was charged for full minute?
All charged prices are rounded up to the next minute.